Privacy Policy

Effective Date: Aug 5, 2024

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://fluoritecrystal.com (the “Site”). By continuing to use this Site, you agree to all the terms outlined below.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: These are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, please check your browser settings.
• Log Files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Payments on our marketplace are processed via PayPal, so we do not store any transaction-related information, such as credit card numbers or billing information. However, we do store the PayPal transaction ID for easier reference in case of any disputes. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect to fulfill any orders placed through the Site. Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• Provide you with information or advertising related to our products or services, in line with the preferences you have shared with us.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We do not share your Personal Information with third parties.

We use Google Analytics to help us understand how our customers use the Site.

We may share limited Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information provided below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on the Site.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@fluoritecrystal.com or by sending us a contact message through the Site.

This Privacy Policy is designed to ensure transparency regarding our handling of your personal information. Thank you for trusting Fluorite Crystal with your data.